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Our Privacy Policy

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Words from our founder

Olivia Ichika

We may collect and use the following personal information about you:

  • Your name, address, phone number and email address.
  • Your date of birth.
  • Your contact with us, such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us.
  • Your account information, such as dates of payment owed or received, the subscriptions you use, account numbers or other information related to your account.

We use this personal information to:

  • create and manage your account with us
  • verify your identity
  • provide goods and services to you
  • customise our website and its content to your particular preferences
  • notify you of any changes to our website or to our services that may affect you
  • improve our services
  • provide you with updates about your service
  • notify you of new products and services
  • send you newsletters and occasionally invite you to participate in market research
  • Our website, goods and services are not intended for use by anyone under the age of 18 and we do not knowingly collect or use personal information relating to anyone under the age of 18.
Use of personal information and disclosure / provision to third parties

We will not use your personal information for any purpose other than the above without your consent. In addition, except in the following cases, we will not disclose or provide your personal information to a third party without your consent.

  • When based on the provisions of laws and regulations
  • When it is necessary to protect human life, body or property, and it is difficult to obtain the consent of the customer, it is especially necessary to improve public health or promote the sound development of children. In some cases, when it is difficult to obtain the consent of the customer, etc., based on legal requirements
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